Help

Ruby Bingo – We're here to help

Here at Ruby Bingo, our online Customer Services Team is manned by people who are always happy to hear from you. Feel free to contact us at any time of day or night, any day of the week. Our staff are reliable and friendly and will have your questions resolved in no time at all.

Live chat

To speak directly with a member of our Customer Services Team, simply log in to your account and click on the Support Chat button on the top menu bar in the bingo rooms. You will be connected instantly, and as soon as a member of the team is available they will introduce themselves. Our support representatives are available 24/7 to answer your questions.

Telephone us for a fast response

English speakers can call or fax us on the following numbers for assistance:

UK Freephone: 0808 120 3497
International calls (a charge may be incurred): +44 808 120 3497
UK Freephone Fax: 0808 280 0520
International fax (a charge may be incurred): +44 808 280 0520

Email us and Get Assistance in Your Own Language:

Our Email Support Team is made up of a number of friendly and helpful people speaking many different languages. Simply email us support@rubybingo.com and we’ll be able to deal with your query in your own language.

If you are having problems with the bingo software please include as many details as possible in your e-mail.
We will be able to deal with your e-mail more efficiently if you include the following information:

Your chat name
Your account number
Game type (Either bingo or a specific mini-game)
Game play ID (should the problem relate to a specific game and you know the ID)
What time the problem occurred
A description of the problem (detailing a specific prize, bet or win amount)

We are dedicated to giving you the best customer service we possibly can and are always happy to hear your feedback and views on Ruby Bingo. We aim to use all feedback that we receive to improve our service, products and promotions and create a better experience for you.

How to Get Started

All the help you need on how to start playing can be found in the Getting Started section of our website. Read through this section as it will show you how to register, open a new account and how to buy bingo tickets meaning you’ll be ready to play in no time.

Frequently Asked Questions

The comprehensive FAQ section of our website should contain the answers to all your bingo related questions.

Easy Options for Buying Bingo Tickets

We have many payment methods for buying bingo tickets, simply choose the payment method most suited to you, make a deposit to your account, and you’ll be able to purchase tickets and start playing in a few simple clicks.